Client Chat Live exists to Support Professionals Success.
Client Chat Live is on a mission to be recognized as an integral service provider to growing legal businesses.
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Ambition and Humility
CEO and Co-Founder
Jon is one of the initial founders of Client Chat Live, taking over full time as CEO in 2015 after spending several years working with the company in a consultative capacity.
Jon has always been involved in management and sales throughout his career. He most recently spent eight years with a steel distribution and supply chain management company catering to the Oil and Gas Industry. Five of those years were spent overseas in Dubai, where Jon was essential in growing, and eventually managing, an eight-figure business with over 50 employees servicing multiple countries throughout the Middle East.
Jon and his family made the decision to return to Austin, Texas and take over full time as the CEO of CCL in 2015. His focus is ensuring that CCL provides value for its clients to help them grow their businesses while developing new technologies to continuously improve what they can offer.
As a graduate of Southwestern University in Georgetown, Texas, he is excited to be closer to friends and family. His time outside of the office is spent with his wife, Hillary, and their three kids who always keep life moving along at a frenzied pace.
Aaron has been with Client Chat Live for over four years. He is responsible for account management, customer on-boarding, operator management, and product development.
Aaron has helped create and foster a culture geared towards customer service and quality assurance, which has allowed Client Chat Live to grow and develop great rapport with clients. His expertise in live chat is critical to our business and includes training of our operators, developing new features and services, and ensuring our clients’ needs come first.
He’s a graduate of Southwestern University in Georgetown, Texas and has enjoyed living in the Austin area for the last 25 years. Aaron will soon be getting married to his fiancée Kristen. Outside of the office, you might find Aaron planning his next road trip with Kristen to continue their National Parks Tour.
Justin is a seasoned Account Manager who takes pride in building meaningful relationships with his customers so that he can better understand their goals and priorities.
At Client Chat Live, Justin is an Account Manager dedicated to helping customers grow and supporting their success. He has a passion for working alongside clients to create efficient systems and improve their thriving businesses. In addition to developing his skills and identifying his true desire to work with customers, Justin also gained invaluable business management experience during his 5 years in the Event industry. In various roles, he was integral in developing and launching multiple nationwide trainings, systems, and saving his businesses thousands of dollars. He did this by utilizing his ability to get in and learn their processes to identify ways to help them clean up and clear out the clutter to get to that next level.
When Justin isn’t in the office you can find him spending time and playing soccer or ultimate frisbee with his wife and two kids, running, or going on walks. He doesn’t have much of a sweet tooth in general, but may have a weakness for Dr. Pepper.
Monica is a versatile professional with a 10-year career and a track record of success in roles spanning Account Management, Business Development, Sales Operations and Partnerships with a mix of firms in Canada, Mexico, and Israel.
She holds a Bachelor’s degree in Business and Marketing, and a Masters in Marketing Management.
Monica is originally from Mexico City, where she grew up and obtained her bachelor’s degree. She then headed to Toronto, Canada – where she earned her masters and worked in wealth management for over seven years.
In 2016 she moved to Tel Aviv where she gained her experience in Business Development in the Tech Startup world, helping companies expand and grow internationally.
Three years later she relocated to Los Angeles, where she currently lives and settled down with her family.
In addition to her professional experience, Monica is a certified health coach and yoga instructor. When she is not working at CCL, she is most likely working out, cooking and spending time with her two kids and husband.