Front Row Consultants, LLC (d/b/a/ Client Chat Live) Privacy Policy

Front Row Consultants, LLC, doing business as Client Chat Live (herein “Front Row Consultants,” “Client Chat Live,” “we,” and/or “us”) takes seriously the privacy of the individuals and businesses (“you”) who access or use our website, https://clientchat.wpengine.com. We extend our Privacy Policy (“Privacy Policy”) and its protections to all who purchase any products from Client Chat Live, use our applications, dashboards, or platforms, or sign up for any services (“Services”). This Privacy Policy explains how we collect, use, and share information about any individual or entity (or from the devices used by any individual or entity) who accesses or uses the Services.

By using our Services, you consent to this Privacy Policy in its entirety. If you do not consent to the Privacy Policy in its entirety, please stop using our Services immediately. Beyond the Privacy Policy, your use of our Services is also subject to all applicable terms and conditions which are memorialized in any other of our governing documents and are fully incorporated herein by reference. It is your responsibility to read and familiarize yourself with these additional terms and conditions. Should you have any questions, please e-mail us at privacy@clientchatlive.com.

I. INFORMATION WE COLLECT.

We may collect various types of information from or about you or your devices from different sources, as described in further detail below. If you do not provide your information when requested or otherwise withhold information which is required, you may not be able to use our Services.

INFORMATION YOU PROVIDE TO US WHEN YOU USE OUR SERVICES.

1. 1. Information from Chat Sessions. Our Services include live chat sessions on our website and on our clients’ websites wherein you provide us information about your need or issue for legal and other business/professional services. You may voluntarily, or in response to questions, provide personal information to us within a chat session in order that we may connect you with the appropriate legal and other business/professional services.

2. 2. Registration and Profile Information. If you sign up for an account, register to use our Services, purchase our products, conduct a transaction, or sign up to receive information about our Services, we ask you for your first name, last name, physical address, phone number, e-mail address, basic information about your case or legal issue, login information, and any other information we need collect to perform the Services.

3. 3. Widget Information. Other websites may integrate Client Chat Live’s widgets. When you visit a site with a Client Chat Live widget embedded, we may receive certain information about you, including information about the web page you visited, your IP address, and other information about your device.

4. 4. Payment Information. When you provide billing information or a credit card number to your account or make a purchase, we will use a third-party service provider to collect and store your payment information. Note that we ourselves never view or store your payment information.

5. 5. Careers. If you apply for a job with us, you may submit your contact information, your resume, and your cover letter online. We will collect the information you choose to provide on your resume and in your cover letter, such as your education and relevant previous employment experience. You may also apply through third-party recruiting websites such as Indeed or Linked In. If you do so, we will collect the information you make available on those third-party websites.

6. 6. Communications. If you contact us directly, we may receive additional information about you.

INFORMATION WE COLLECT WHEN YOU USE OUR SERVICES.

1. 7. Location Information. When you use our Services, we will receive your precise location information. We may also may receive information which enables us to determine your more general location information, for example, your region.

2. 8. Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, such as pages or other content you view, searches you conduct, purchases you make, your comments, and the dates and times of your visits.

3. 9. Device Information. We receive information about the device and software you use to access our Services, including IP address, operating system version, web browser type, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.

4. 10. Information from Cookies and Similar Technologies. We and our third-party partners collect information using cookies or similar technologies. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser). Our third-party partners use these technologies to collect information about your online activities over time and across different services. You have the option of modifying your cookie settings on your web browser, however, should you choose to modify your cookie settings, you may not be able to fully access the Services.

INFORMATION WE RECEIVE FROM THIRD PARTIES.

1. 11. Information from Third-Party Services. If you choose to link our Services to a third-party account, we may receive information about you, including your profile information, photo, and use of the third-party account.

2. 12. Information Related to Review Services. We are sent names, e-mails and phone numbers of the clients of our customers. We us this information to send requests for reviews on behalf of our customers.

3. 13. Social Media. We may receive public information about you which is tied to your social media accounts such as Facebook, Twitter, Instagram, and similar.

II. HOW WE USE THE INFORMATION WE COLLECT.

We use the information we collect:

III. HOW WE SHARE THE INFORMATION WE COLLECT.

We may share or otherwise disclose information we collect from or about you as described below or as otherwise disclosed to you at the time of the collection.

1. 1. Affiliates. We may share any information we receive with our affiliates and third-party partners for any of the purposes described in this Privacy Policy.
2. 2. Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
3. 3. Third-Party App Integrations. If you connect a third-party application to our Services, we may share information with that third party.
4. 4. Social Networking Platforms and Other Online Services. Our Services may allow you to, upon your direction, share information with social networking services, such as Facebook, Instagram, and Yelp. You understand and agree that the use of your information by any social networking websites will be governed by the privacy policies of these third-party platforms and your settings on each platform. We encourage you to review their privacy policies.
5. 5. Analytics Partners. We use web analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. Additional information about Google’s practices is available at: https://www.google.com/policies/privacy/partners.
6. 6. Marketing. We may disclose your information to nonaffiliated third parties for their direct marketing purposes. If you would like to opt out of such disclosures, please contact us at privacy@clientchatlive.com.
7. 7. As Required by Law. In cooperation with governmental authorities and in our sole discretion, we may access, preserve, and disclose information about you if we believe it is necessary or appropriate to: (a) comply with law enforcement requests and legal process, such as in connection with a court order, subpoena or warrant; (b) respond to your requests; or (c) if we believe a disclosure of such information is necessary to protect your, our, or other’s property, rights, or safety. For the avoidance of doubt, the disclosure of information about you may be triggered by your transmittal of any objectionable content through the Services.
8. 8. Sale, Acquisition, Merger or Other Asset Transfers. We may disclose and transfer information about you to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired or merged with another company or we sell, liquidate, or transfer all or a portion of our business or assets.
9. 9. Consent. We may also disclose information from or about you or your devices with your permission.

IV. INTERNATIONAL VISITORS.

Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with separate laws governing data collection and use that may differ from United States laws, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the United States to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. Your providing of information, including personal information, on or to the Services constitutes your consent to such transfer, storage, and processing.

V. CHILDREN’S PRIVACY.

We do not knowingly collect, maintain or use personal information from children under thirteen (13) years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you may alert us at privacy@clientchatlive.com.

VI. THIRD PARTIES

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities related to these third-party services or any information you disclose to these third parties. We encourage you to read the third-parties’ privacy policies before providing information to the third parties.

VII. CALIFORNIA USERS

If you are a California resident who has provided your personal information to us, you have certain additional rights under the recently-updated California Consumer Privacy Act (CCPA): (i) you may tell us not to share certain categories of personal information with third parties for their direct marketing purposes; (ii) you have a right to know what information has been collected in the past twelve (12) months; (iii) and you have a right to request that information be deleted. To make any such requests, please send an e-mail to privacy@clientchatlive.com. You must include this Website as the subject line, and your full name, e-mail address, and postal address in the body text of your message. If exercise your right to request that we delete your information in your account, we will make commercially reasonable efforts to delete such information upon request. We may archive all or some of your information as we believe may be required by law or for legitimate business purposes.

VIII. SECURITY

Front Row Consultants, LLC values the security of your information. We have implemented reasonable security measures that are designed to protect the information we maintain, including use of AWS Security measures, SSL Certs, encrypted databases, tokens, authentication and two-factor authentication for internal users and third parties. However, as our Services are hosted electronically, we can make no guarantees under all circumstances as to the security or privacy of your information.

IX. UPDATE YOUR INFORMATION OR POSE A QUESTION

You can update your account and profile information through your profile settings. If you have questions about your privacy on the Services or this Privacy Policy, please contact us at privacy@clientchatlive.com.

X. CHANGES TO THIS PRIVACY POLICY

We will post any modifications to the Privacy Policy on this page, and the revised version will be effective upon posting. If we materially change the ways in which we use or share personal information previously collected from you through the Services, we will notify you through the Services, by e-mail, or by means of other comparable communication.

XI. CONTACT INFORMATION

If you have any questions, comments, or concerns about our activities or this Privacy Policy, please e-mail us at privacy@clientchatlive.com or write to us at 801 Barton Springs Road, Austin, Texas 78704.