Do I Need to Worry About Privacy Concerns About Live Chat?

With today’s increase in online use and data being shared, privacy concerns also increase as well. Understandably, consumers and Live Chat users would like to know what type of information may be collected, and how it may be used. We will gladly provide all details regarding our information collection process and why we collect the information we do, so you can be fully educated and comfortable before you proceed.


Information Collected

When an online visitor wishes to engage in a Live Chat conservation with a representative, they may be asked to provide a few simple pieces of information. This information may include name, email address and phone number. These details are obtained in order to best serve the client or consumer with their inquiry. In situations where the individual would like to set an appointment, speak to a representative further or in the event the conversation gets disrupted and the representative needs to reconnect, the information can be used to satisfy the individual’s needs and requests. Also, as with most companies, information regarding your computer hardware and software is automatically collected by Live Chat. Some information gathered may be; your IP address, browser type, domain names, access times and referring Web site addresses. However, this information is solely used by our company to help ensure ideal operation and quality of the service, and to gather basic statistics regarding use of our website.


Conversation Transcript

A transcript, or written recorded copy of the conversation dialogue may be stored to further benefit the individual’s query or request. A logged transcript may be submitted to company or firm the individual is in contact with so they are able to track the details of the conversation at a later time. In order to best serve clients and customers, these details provide information to refresh the purpose of the conversation. The conversation transcript is only used internally and submitted to necessary parties who will follow up with your query or issue. The conversation will not be submitted to outside or third party companies in exchange for marketing or sales use.  


Safe Personal Data

The information a potential customer or client provides in order to engage in a Live Chat conversation will not be disseminated to other websites or companies. We ensure safety and privacy of your personal data and do not engage in third-party purchased lists of personal information. Our company prides itself on the security of your personal information and customers can find comfort knowing conversations are secure internally and remain within company staff and customer service representatives.


Information Requiring Distribution

In accordance with certain laws, we may be required or permitted to share information with certain governmental agencies or companies who are assisting us in an investigation or fraud prevention matter. We may do so if we are trying to protect against or prevent actual or potential fraud or unauthorized transactions; or we are investigating fraudulent charges based on an incident that has already taken place. Live Chat assures that the information is not provided to these companies or agencies for marketing or sales purposes.

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